gf-tech.com

This is a tale of excellent customer support.

I've read a couple of the Pragmatic Programmer books now, and they are awesome. One of the things I like is the ability to purchase the book in PDF format at an extremely low rate if you already have the paper bound book.

Yesterday I was all set to buy the Pragmatic Version Control: Using Subversion, 1st Ed book in PDF. There was a problem though, and I couldn't locate the 1st Ed, and only the 2nd Ed.

Abandoning my transaction I emailed the support folks asking about what I was supposed to do.

I just received my response, and they have made me a happy customer.

Greg,

You have earned the distinction of being the first person to ask us
since we put the second edition up for sale!

We do not have the first edition PDF available on the website
anymore, and that is an oversight on our part.

Thank you for pointing this out to us and as such, I have sent you a
complimentary copy of the PDF of the 1st edition of the subversion
title.

You should be receiving an email with the link to your PDF shortly.
If I have sent this email to your work address, and the link has
timed out by Monday AM, please let me know and I can refresh the link.

So, I got myself a copy of the PDF after all and it didn't cost me anything. Even better, I will definitely buy more books from the Pragmatic Programmer series.

Sometimes it is the simple things in life that can make a customer happy. Now I need to find time to dive back into this book!